Your privacy is our priority. This Privacy Policy transparently explains how pokerace99 collect, use, store, and protect your personal information as a user of Malaysia's leading live casino, Sports Betting, and slots platform.
Six core principles that guide how we handle your personal data
All data you submit to pokerace99 — including personal information, payment details, and activity history — is protected with 256-bit SSL encryption. This is the same standard used by Maybank, CIMB, and other leading Malaysian financial institutions. Your data is secure both in transit and at rest.
SSL 256-bitPokerace99 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. The data you share with us is used solely to operate your account and deliver our services — it is not a product to be traded.
Data Not SoldAs a pokerace99 user, you have full rights to access, correct, and request the deletion of your personal data. These requests can be submitted to our support team at any time, and we are committed to processing them within the timeframes required by applicable data protection laws.
Your Full RightsPokerace99 only collects data that is genuinely necessary to provide our services — nothing more. We do not request information that is irrelevant to your account. This "minimum data" principle means you never have to worry about unnecessary information being collected without a clear reason.
Data MinimisationThis Privacy Policy is written in clear, straightforward language — not buried in confusing legal jargon. We want you to genuinely understand how your data is used, not just tick the "I Agree" box without reading a thing. If any section is unclear, our support team is happy to walk you through it.
Plain LanguageThe data privacy landscape is always evolving, and pokerace99 is committed to keeping our Privacy Policy current and relevant. Whenever significant changes are made, we will notify you via your registered email with a brief summary of what has changed and why.
Always Up to DateThis Privacy Policy is issued by pokerace99 and applies to all users who register an account, use the platform, or interact with any of the services we offer — including Live Casino, Sports Betting such as the Malaysian Super League and EPL, slots, and the VIP Program.
By registering an account or using the platform pokerace99, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy should be read alongside Terms & Conditions pokerace99, which is the master document governing your entire relationship with our platform.
Important Note: This Privacy Policy applies specifically to the pokerace99 platform. It does not cover third-party websites or services you may access through links on our platform. We encourage you to review the privacy policies of those third-party services separately.
Pokerace99 collects several categories of information to provide Malaysian users with a safe, seamless, and relevant experience. Here is a detailed breakdown of each category:
Your full name, date of birth, phone number, email address, and username registered when you created your pokerace99 account.
A copy of your MyKad or Malaysian passport requested during the KYC (Know Your Customer) process for age and identity verification.
Payment method details such as Touch 'n Go, GrabPay, DuitNow, or FPX account information used for deposits and withdrawals on pokerace99.
IP address, device type, operating system, and browser information collected automatically for security and fraud detection purposes.
Pokerace99 also records your platform usage activity, including:
This activity information is retained for account security, legal compliance, dispute resolution, and service improvement purposes at pokerace99.
About Cookies: pokerace99 uses technical cookies necessary to manage your login session and keep the platform running correctly. We also use analytics cookies to understand how players use the platform so we can make meaningful improvements. You can manage cookie settings through your browser, though this may affect the functionality of certain parts of the platform.
Every piece of data that pokerace99 collected has a clear and legitimate purpose. We do not gather data "just in case" with no specific use in mind. Here is how we use your information:
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Account Management & Verification | Identity, email, phone number | Contract |
| Deposit & Withdrawal Processing | Financial and identity information | Contract |
| Fraud Prevention & Security | IP, device, activity patterns | Legitimate interests |
| AML/KYC Compliance | Identity, financial transactions | Legal obligations |
| Customer Support | Account history, transactions | Contract |
| Promotional Communications | Email, phone number | Consent |
| Platform Improvements | Usage data (anonymised) | Legitimate interests |
If you gave your consent during registration, pokerace99 may send promotional communications about new bonuses, sporting events such as the AFF Cup or the Malaysia Super League final, and platform updates via email or SMS. You may withdraw this consent at any time by updating your notification settings in your pokerace99 account or by contacting our support team.
Even if you withdraw consent for marketing communications, we may still send you essential operational messages — such as account security notifications, transaction confirmations, and important updates to our Privacy Policy or Terms & Conditions.
pokerace99 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, there are limited situations where we need to share data with others in order to deliver our services properly:
Pokerace99 works with a number of third-party service providers who help us operate the platform. These include payment processors such as the FPX gateway, live casino providers, slots providers, and technical infrastructure services. All providers are bound by strict data protection agreements and may only use your data for the purposes specified.
Pokerace99 may be required to disclose user information to the relevant authorities when mandated by law — including to meet anti-money laundering (AML) requirements, comply with court orders, or respond to lawful directives from authorised bodies. In such situations, we will disclose only the minimum information necessary and will endeavour to notify you where permitted by law.
In cases where we suspect fraudulent activity, money laundering, or a serious security threat, pokerace99 reserves the right to share relevant information with the appropriate authorities or industry partners to protect our platform and player community.
pokerace99 guarantees: We will never sell player email lists to marketing companies, share personal data with competitors, or disclose your betting history to any third party without a legal requirement or your explicit consent.
Protecting your personal data from unauthorised access, loss, or misuse is among our highest priorities pokerace99. We continually invest in our security infrastructure to ensure your data remains protected at all times.
Despite all these security measures, no system can guarantee 100% absolute security. In the event of a data breach that affects your personal information, pokerace99 will notify you via your registered email within the timeframe required by applicable legal obligations, with details of what occurred and the steps we have taken to address it.
pokerace99 only retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised.
| Data Category | Retention Period |
|---|---|
| Active account information | For as long as the account is active + 7 years after closure |
| Financial transaction records | 7 years (legal requirement) |
| KYC verification documents | 5 years after account closure |
| Customer support logs | 3 years |
| Security & access logs | 2 years |
| Cookie & analytics data | Maximum 13 months |
Longer retention periods for financial and account records are a requirement set by AML compliance obligations and applicable financial regulations. pokerace99 cannot shorten these periods even upon user request for records that are legally mandated to be retained.
As a platform user pokerace99, you have certain rights regarding your personal data. We are committed to respecting and facilitating those rights:
You have the right to request a copy of the personal information pokerace99 holds about you. We will provide this in a readable format within 30 days of receiving your request.
If any personal information held about you in pokerace99's systems is inaccurate or out of date, you have the right to request a correction. You can update certain basic details directly within your account settings.
Under certain circumstances, you have the right to request the deletion of your personal data from pokerace99's systems. This right is subject to our legal data retention obligations, which cannot be waived.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests under certain circumstances.
You have the right to receive the personal data you have provided to pokerace99 in a structured, machine-readable format, and to transmit that data to another operator where this is technically feasible.
In certain circumstances, you have the right to request that pokerace99 restrict the processing of your personal data — for example, while we are investigating a dispute regarding the accuracy of your data or the validity of our processing.
To exercise any of the above rights, contact the support team pokerace99 via live chat or email at support@pokerace99.best by stating the right you wish to exercise and the details of your request. We will verify your identity before processing the request and respond within 30 calendar days.
Platform pokerace99 uses cookies and similar technologies to ensure a smooth and secure user experience. Here is an overview of the types of cookies we use:
These cookies are essential for the platform to function. They include login session cookies, security cookies that protect against CSRF attacks, and cookies that store your basic preferences. Without them, you will not be able to log in or use the pokerace99 platform properly.
We use analytics cookies to understand how players use the platform — which pages are visited most frequently, where users encounter issues, and how the platform performs overall. This data is used in aggregated, anonymised form for platform improvements.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the platform. pokerace99 and may prevent you from logging in or accessing certain platform features.
Platform pokerace99 is intended solely for individuals aged 18 and above. We do not knowingly collect or store any personal information from minors. Should we discover that someone under the age of 18 has registered an account, we will immediately terminate that account and delete all associated data.
If you are a parent or guardian and believe your underage child has registered an account on pokerace99, please contact us immediately at support@pokerace99.best. We will take immediate action to investigate and close the account.
pokerace99 reserves the right to update or amend this Privacy Policy at any time. Amendments take effect upon publication on our website. For significant changes that affect your privacy rights, we will send a notification to your registered email address at least 14 days before the changes come into effect.
The "Updated" date at the top of this page reflects the date of the most recent revision. You are encouraged to review this Privacy Policy periodically. Continued use of the platform pokerace99 following the publication of any amendments constitutes your acceptance of the updated policy.
If you have any questions or concerns, or wish to exercise any of the privacy rights outlined in this Privacy Policy, please contact our pokerace99:
For more complex data rights requests such as data access requests or account deletion, please send an email with the subject line "Data Rights Request" along with your account username and a clear description of your request. We will verify your identity before processing the request and will respond within 30 days.
Register with confidence — your privacy and data security are protected to the highest industry standards.
Register Now LoginThis Privacy Policy should be read alongside our other policy documents that together form our user protection framework
The master document governing your entire use of the pokerace99 platform — covering the rights, responsibilities, and rules that apply to all users.
Read the Terms →Guides and tools to help pokerace99 players stay in control and enjoy entertainment in a healthy, responsible way.
Read the Guide →Answers to the most frequently asked questions about data privacy, account security, payments, and the use of the pokerace99 platform.
View FAQ →Get to know pokerace99 better — our mission, values, and commitment to the Malaysian player community we serve every day.
About Us →Straightforward answers to the privacy questions Malaysian players ask most
Your data privacy and security are our priority. Create a free account today and enjoy Live Casino, Sports Betting on the Malaysian Super League and EPL, and slots — all within a secure and transparent platform.
For adult players aged 18 and above only. Bet wisely and responsibly.