At pokerace99, we believe online entertainment should always stay enjoyable. This page explains the self-protection tools we provide, the warning signs to watch out for, and how to get help if you need it — because the wellbeing of our players comes first.
We provide practical tools so you always stay in control while playing
Set a daily, weekly, or monthly deposit limit on your pokerace99 account. Once a limit is in place, the platform will not allow deposits beyond that amount — even if you try to change it. Any increase to your limit only takes effect after a 24-hour waiting period, giving you time to reconsider.
Self-ConfigurableEnable session time reminders and pokerace99 will send you a notification after the period you've chosen — whether that's 30 minutes, 1 hour, or longer. This helps you stay aware of how long you've been playing and make a more mindful decision about whether to continue or take a break.
Automatic NotificationsNeed a break from the platform for a few days or weeks? Activate a temporary self-break ranging from 24 hours to 30 days through your pokerace99 account settings. During this period, you won't be able to log in or place any bets, but your account will remain active.
24 Hours – 30 DaysIf you feel you need to stop playing permanently, pokerace99 offers a permanent self-exclusion option. Once activated, your account will be closed for good and you will not be able to register a new account. This is a serious step, but we respect your decision entirely.
Final DecisionSet the maximum loss amount you are comfortable with per day, week or month. Once this limit is reached, pokerace99 will automatically block your betting activity for the relevant period — ensuring you do not play beyond what you had planned.
Automatic ProtectionReview your full betting history, transactions, and playing sessions on pokerace99 at any time. This information helps you understand your own playing patterns and make more informed decisions about your gaming habits going forward.
Transparent & ClearPlaying at pokerace99 — whether you're betting on the Malaysia Super League, trying your luck at the baccarat table, spinning slots, or enjoying EPL weekend betting — should be a fun and entertaining experience. Not something that causes stress, strains your finances, or disrupts your daily life.
In reality, for most players pokerace99, betting is a leisure activity they enjoy responsibly and within limits they set for themselves. They know how much they can afford to spend on entertainment, they play with money already allocated for that purpose, and they stop when they choose to.
However, we also recognise that for a small number of individuals, gambling can become a problem. And when it does, it's not just a financial matter — it can affect relationships, mental health, employment, and overall family well-being. That is why pokerace99 takes our responsible gaming commitment seriously — not because we are required to, but because we genuinely care about the community of players who have trusted us.
pokerace99 Core Principles: Entertainment should stay enjoyable. If it stops being something you look forward to and starts feeling like something you need — that is the time to pause and reassess.
Players who engage with the platform in a healthy way, such as pokerace99 typically shows the following characteristics. This is not a perfect standard — but it gives a sense of what a healthy relationship with gambling looks like:
If these characteristics describe how you play at pokerace99, you are on the right track. Keep playing responsibly and make use of the self-limit tools we provide to stay in control.
Gambling problems rarely develop overnight. They typically emerge gradually through small shifts in patterns and behaviour. Recognising the early warning signs gives you the chance to take action before things escalate.
Please take note if you find yourself in any of the following situations while using pokerace99 or any other betting platform:
Continuing to play after a loss in the hope of winning it back — even when you know it is not the right time to carry on.
Borrowing money from family or friends, or using a credit card to deposit on a betting platform because you have no funds of your own.
Lying or hiding your gambling activity from a partner, family member or close friend out of fear of their reaction.
Gambling is starting to interfere with work, studies, family responsibilities, or financial commitments such as monthly bills and rent.
Feeling anxious, irritable or uncomfortable when unable to play, or feeling compelled to keep playing even when you want to stop.
Using betting as a way to escape problems, stress, depression or other negative feelings in daily life.
Important: If you recognise yourself in any of the warning signs above, that is not a sign of weakness — it is a sign that you need support. Contact our support team pokerace99 and we will help you access the appropriate self-protection tools or external support resources.
All responsible gaming tools at pokerace99 can be accessed directly through your account settings. Here is a step-by-step guide to activating them:
Access the platform via the website and log in with your username and password. Make sure you are using a secure internet connection.
Click your profile icon at the top of the platform and select "Account Settings" or "Responsible Gaming Settings" from the dropdown menu.
Choose from the list of available tools — deposit limit, Loss Limit, session time reminder, temporary self-exclusion or permanent self-exclusion. Each tool comes with clear usage instructions.
Enter your desired limit value or duration and confirm. Self-limit tools take effect immediately. Please note — lowering a limit can be done instantly, but increasing a limit requires a 24-hour waiting period.
If you have any difficulty accessing these tools or need assistance with self-exclusion, contact the pokerace99 support team pokerace99 via 24/7 live chat. We will assist you promptly and without judgement.
Important Note: For permanent self-exclusion, the process must be completed directly through the pokerace99 support team — not through account settings alone. This ensures the decision is made consciously and with a full understanding of its implications. Our team will handle this request with care and without delay.
pokerace99 takes our responsibility seriously to ensure this platform is only used by individuals aged 18 and above. This is not merely a legal requirement — it is a moral obligation we uphold firmly.
Every new pokerace99 registrant goes through an age verification process. Before your first withdrawal is processed, we require a copy of your MyKad or an identity document confirming you are at least 18 years old. Any account found to belong to a minor will be terminated immediately and all funds returned.
If you share a computer, tablet, or smartphone with family members under the age of 18, we encourage you to:
If you suspect someone under the age of 18 is using the platform pokerace99, please notify us immediately at support@pokerace99.best. We will investigate and take prompt action.
Beyond the technical tools we provide, here are some smart playing habits we encourage all players to adopt pokerace99 — especially those who are just starting to explore the world of online betting in Malaysia:
Remember: At pokerace99, you play for entertainment — not as a way to generate income. All casino games and Sports Betting carry a house edge, which means the house always holds a mathematical advantage over the long run. Keeping a realistic mindset about this will make your experience more enjoyable and far less frustrating.
If you or someone you care about is struggling with a gambling problem, help is available. You don't have to face it alone. The support team at pokerace99 is your first point of contact — we will listen without judgement and help you access the most appropriate resources.
Team pokerace99 trained to handle these sensitive situations with respect, complete confidentiality and zero judgment. Our goal is not to pressure you into stopping — but to ensure you have the support you need to make the best decisions for yourself.
For deeper support from mental health professionals trained in gambling-related issues, please contact the support team pokerace99 who will connect you with appropriate resources in Malaysia. All such requests are handled in complete confidence.
pokerace99's Commitment: We believe that seeking help when you need it is a sign of courage — not weakness. Our platform will always welcome you back when you are ready and in a healthy place to do so, entirely at our discretion.
How each tool works and how it protects your playing experience
Set the maximum MYR amount you can deposit within a chosen period. Once the limit is reached, additional deposits will not be processed for that period. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period — giving you time to reconsider the decision.
Example: Weekly limit of RM 200Unlike deposit limits, loss limits track your net losses. Once you have lost a set amount of MYR within a given period, the pokerace99 platform will automatically block your betting activity until that period ends. This protects you from "tilt" — the negative emotional state that can drive excessive betting.
Example: Daily loss limit RM 100Set a maximum time limit for each playing session. When time is nearly up, pokerace99 will send you a reminder. When the limit is reached, you will be prompted to confirm whether you wish to continue — giving you a mindful pause before carrying on with your session.
Example: Reminder after 1 hourAn option to suspend access to your pokerace99 account for a set period without permanently closing it. During a self-break, you will not be able to log in and promotional notifications will be paused. Once the period ends, your account is automatically reactivated with no further action required.
Minimum 24 hours, maximum 30 daysThe most drastic but sometimes most appropriate option — permanently closing your pokerace99 account. Once permanent self-exclusion is activated through our support team, your account is closed, your balance returned and registration of a new account is not permitted. This decision is final and cannot be reversed.
Final and permanent decisionFull access to the complete history of all your bets, gaming sessions, deposits and withdrawals in your pokerace99 account. Data is organised by date and category for easy analysis. Use this information to objectively understand your playing patterns and habits over time.
Full data for up to 12 monthsAnswers to the most frequently asked questions about our self-protection tools and support
Read our other policy documents that complement pokerace99's commitment to Malaysian players
The rules and responsibilities governing use of the pokerace99 platform, including bonus terms and game rules.
Read Terms →How pokerace99 collects, uses and protects the personal information of Malaysian players with 256-bit SSL encryption.
Read Policy →Learn about pokerace99's mission, values and commitment to the Malaysian player community that has placed their trust in us.
About Us →Answers to the most common questions about accounts, payments, promotions and using the pokerace99 platform.
View FAQ →Over 500,000 Malaysian players enjoy Live Casino, Super League and EPL Sports Betting, e-sports and slots on pokerace99 in a fun and responsible way. Register today and start your experience the right way — set your limits from the very beginning.
For adults aged 18 and above only. Play smart, set your limits and bet responsibly.